01. Our 14-day refund period
You may request a refund for a paid course within 14 days of purchase. This voluntary policy applies even if you have opened or downloaded the materials. Tell us which order the request concerns; a detailed explanation is welcome but is not required for a request within this period. This policy does not reduce any longer or additional rights provided by applicable law.
02. How to request a refund
Use the support contact details published on our Contact page. Include the email used at checkout, the course name and, if available, your payment reference. Do not send full card details or security codes. We will review the request and aim to respond within 5 business days. If an order cannot be located, we may ask for a receipt or other limited information to identify it.
03. Refund method and timing
Approved refunds are returned through the original payment method wherever possible. We aim to initiate them within 5 business days after approval. Your payment provider or bank controls when the refund appears in your account; it may take additional business days. We will not require you to pay a fee to request a refund. Nothing in these timeframes extends a shorter deadline required by applicable law.
04. Missing, incorrect or faulty materials
If your download instructions have not arrived within 2 business days after confirmed payment, check your spam folder and contact us. If a file cannot be opened or the materials materially differ from the course description, tell us what happened. We will investigate and provide a corrected file, complete delivery or arrange an appropriate refund. Rights and remedies for missing or non-conforming digital content remain available after the voluntary 14-day period where applicable law provides them.
05. Duplicate charges and cancelled purchases
If you believe you were charged twice for the same course, contact us with both payment references so we can verify and refund an unintended duplicate. You can leave the external payment page before confirming payment. After payment, use the refund process above. There are no recurring subscriptions to cancel.
06. Digital content and consumer rights
Where a statutory withdrawal right applies, it remains available unless the legal conditions for an exception have been met. Any loss of a withdrawal right for immediate digital supply requires the necessary prior express consent and acknowledgement; simply visiting this website or pressing its purchase button does not provide that consent. Our voluntary 14-day refund period still applies as described above.
07. After a refund
Once the purchase is refunded, your licence to use that paid course ends. Please stop using it and delete personal copies, subject to anything the law permits you to retain. There is no physical item to return. Free Capsule has no purchase charge to refund.
08. Questions or unresolved requests
Contact us if you need help identifying an order or checking a request. Nothing in this policy prevents you from using rights or complaint processes available through your payment provider, bank or applicable consumer law.
For contact details, visit our Contact page.